三民網路書店 / 搜尋結果

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridg

情感變為一種資本要素，這是現代服務業的秘密之一。19世紀的工廠童工提供勞力，20世紀的空乘人員偽裝感情；童工們的身體是機器生產的工具，空乘人員的情感也是可批量生產的商品。作者以20世紀美國航空服務業為例，將乘務員與收賬員作為研究對象，展示現代商業公司如何操縱、抑制雇員真實的情感表達，為我們揭露出這個人類情感日益商業化的真實世界。作者是傑出的美國當代社會學家，本書是其在情感社會學領域的奠基之作，其理論建基於馬克思、弗洛伊德、斯坦尼斯拉夫斯基、米爾斯、歐文·戈夫曼的學說之上，從社會學、心理學、表演理論等多角度展開論述，旨在深入探討“情感勞動”這一社會問題。對於“情感勞動”具有洞察力的研究。――《紐約時報書評》具有價值的研究，揭示那些從事將情感視作商品的職業人員付出的個人且隱蔽的代價。――《聖荷西水星報》

In her groundbreaking work The Managed Heart: Commercialization of Human Feeling (1983), sociologist Arlie Russell Hochschild described "emotional labor management" as follows: "to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others." Think of a retail worker in customer relations who must keep calm and be pleasant even when dealing with someone who is irate. While scholars have explored the affective realm when it comes to teaching and being a professor, there is less written about the experience of those working in nonteaching areas of academia--"alt-ac." Affective Labor and Alt-Ac Careers critically examines aspects of affective and emotional labor involved in alt-ac careers in higher education. This is the first and only book of its kind that focuses on affective labor and alt-ac/staff careers in higher education. Cross-profession and cross-disciplinary, the book takes seriously the invisible labor performed at our